Amaan Mulla

Mumbai, India 3+ yrs exp 83 · Excellent

About

Results-driven B.Sc. in Computer Science graduate specializing in Cybersecurity, endpoint defense, and enterprise IT infrastructure management. Proven expertise in deploying advanced Cyber Security tools, configuring Active Directory, and hardening Linux and Windows server environments. Adept at threat mitigation, vulnerability patching, and maintaining robust system integrity to support high-availability Cybersec operations.

Skills & Expertise (34)

Network Security Intermediate

6.5/10

Years Exp

CrowdStrike Intermediate

6.5/10

Years Exp

Windows Server Intermediate

6.5/10

Years Exp

Active Directory Intermediate

6.5/10

Years Exp

Root Cause Analysis Intermediate

6.0/10

Years Exp

Data loss prevention Intermediate

6.0/10

Years Exp

LINUX Intermediate

6.0/10

Years Exp

Virtualization Intermediate

6.0/10

Years Exp

IT service management Intermediate

5.5/10

Years Exp

OSI Model DHCP subnetting Routing Switching ServiceNow Freshdesk Remote Desktop Anydesk RDP Outlook Thunderbird VPN WAN LAN DNS VirtualBox VMWARE Group Policy Objects Ubuntu VAPT Encryption Antivirus Content filtering Seqrite

Work Experience

Trainee SOC Engineer

EyeQ Technologies Pvt. Ltd

Apr 2026 - Nov 2026

Deployed and configured enterprise endpoint security agents (Bitdefender, Trellix McAfee ePO) across infrastructure, establishing security groups and compliance policies. Configured Windows Server environments, including Active Directory Domain Services (AD DS), Organizational Units (OUs), Group Policy Objects (GPOs), and custom firewall rules. Administered Windows and Linux operating systems, executing secure network configurations, user access control, data encryption, and recovery workflows. Optimized email client architectures (Outlook, Thunderbird) and managed virtual machine testbeds to evaluate network and cybersec defenses.

Technical Support Engineer L2

Concentrix

Nov 2025 - Aug 2026

Served as the primary escalation point for complex technical issues, delivering advanced troubleshooting for enterprise hardware, software, and network infrastructure. Maintained high-availability server-side configurations, ensuring zero unplanned downtime for critical business operations. Spearheaded incident management workflows, executing Root Cause Analysis (RCA) to remediate recurring vulnerabilities and system failures. Collaborated with senior leadership to implement critical security patches and system-wide infrastructure upgrades.

Technical Support Engineer

TaskUs

Sep 2024 - Nov 2025

Delivered tier-1 and tier-2 technical support for automated systems, internal tools, and backend services. Monitored bot performance and backend infrastructure to maintain operational stability and peak uptime. Diagnosed complex application, network, and configuration bottlenecks affecting enterprise workflow operations. Resolved incidents within strict SLAs while logging root causes for proactive risk reduction.

Technical Support Engineer

InspirozIT

May 2023 - Aug 2024

Managed high-volume ticketing queues to provide rapid technical response and incident resolution. Executed routine software updates and security patches to eliminate endpoint vulnerabilities and close security loopholes. Enforced automated system backup procedures in alignment with enterprise data governance and security compliance policies.