About
Results-driven banking professional with 13 years of experience in financial operations and customer management. Took a structured career break to pursue a Data Science program, building expertise in analytics, machine learning, and data-driven decision-making. Strong expertise in credit risk analysis, financial data interpretation, and predictive modeling. Seeking a Data Scientist role to combine banking domain knowledge with analytics skills.
Skills & Expertise (16)
Work Experience
Assistant Manager
Indian Bank
Aug 2022 - Apr 2024
Conducted comprehensive applicant interviews to gather pertinent financial information and assess borrowing capacity. Ensured timely collection of required documentation from applicants, minimizing delays in the overall approval process. Maintained up-to-date knowledge of lending regulations, ensuring compliance with all applicable laws and guidelines. Maintained high-quality loan portfolio by ensuring regular repayments, reducing NPA risk. Strengthened asset quality through consistent borrower engagement and on-time repayment tracking.
Customer Service Representative
Allahabad Bank
Aug 2010 - Aug 2022
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Played a key role in achieving CASA targets, earning Top performing Branch recognition along with performance awards and medals. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to customer requests for products, services, and company information. Onboarded 500+ customers to mobile banking, helping branch secure Top Performing Branch award. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor Of Engineering: Electronics And Communications Engineering - Sona College of Technology
2005 - 2009 · Afghanistan
Certifications
Master Data Science course with IIT-M Parvartak Certification
· 2025
Certified Associate of Indian Institute of Bankers
Indian Institute of Banking and Finance · 2014
Junior Associate of the Indian Institute of Bankers
Indian Institute of Banking and Finance · 2013
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Visa Status
Citizen
Relocation
Depends on Offer
