About
IT support professional with experience working in enterprise managed services environments. Hands-on exposure to service desk operations, incident handling, and production support. Strong foundation in Windows/Linux systems, cloud platforms, and structured troubleshooting. Comfortable supporting global users while following SOPs, SLAs, and escalation processes. Cybersecurity postgraduate with a security-aware mindset applied to IT support and operations.
Skills & Expertise (6)
Work Experience
Systems Engineer Managed Services (IT & Production Support)
Infosys Limited
01-2020 - 11-2021
Developed, maintained, and monitored ADF pipelines to extract, transform, and load data across multiple layers in Azure. Worked with Azure Databricks notebooks using PySpark to process and aggregate data from multiple sources for reporting and analysis. Wrote SQL scripts for table and view creation, transformation logic, and managed Metastore entries for metadata-driven processes. Flattened JSON and other structured files into CSV and loaded them into Azure Delta tables. Conducted data profiling and validation for Synapse Data Warehouse tables to ensure accuracy and consistency. Supported Business Intelligence reporting, including testing, troubleshooting, and maintaining reports, dashboards, and public objects. Monitored data pipelines and resolved failures or errors, following SOPs and escalation processes. Assisted users with access issues, report scheduling, and data discrepancies, providing clear troubleshooting steps and solutions. Maintained ticket documentation, conducted knowledge transfers, and trained new team members on production support and ETL issue resolution.
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Profile Overview
Availability Details
Current Company
Infosys
Visa Status
Other
Relocation
Open to Relocation
