About
MCA student specializing in Data Analytics with hands-on experience in Excel, SQL, Power BI, reporting, data visualization, and data cleaning. Skilled in analyzing datasets, identifying trends, and translating data into actionable insights. Currently seeking opportunities in Data Analytics, Business Analytics, and Operations Analytics where I can apply my technical and analytical skills while continuing to grow professionally.
Skills & Expertise (20)
Work Experience
Analyst
eClerx Services Ltd.
Jul 2024 - Jul 2025
Performed root cause analysis to investigate and resolve unauthorized return cases for Dell North America. Utilized Delta, OEP, SFDC (Salesforce), and FSR for case management, reporting, and operational workflows. Maintained Excel-based reports while ensuring SLA compliance and coordinated with stakeholders for re-shipment, exchange, and refund resolutions. Received the eClerx Values Award for performance and client commitment.
Data Analytics Intern
Tripple One Solutions
April 2026 - Jul 2026
Performed data cleaning, analysis, reporting, and visualization using Excel and SQL on real-world business datasets. Created dashboards and reports to identify trends and generate actionable insights. Supported business analysis deliverables and collaborated with the team to translate data into meaningful findings.
Education
Master of Computer Applications (MCA) - SNDT Women’s University, Juhu
2025 - 2027 · Afghanistan
Bachelor of Science in Information Technology - Vivekanand Education Society College (Autonomous)
2021 - 2024 · Afghanistan
Certifications
Accenture Data Analytics & Visualization – Forage
· 2024
eClerx Values Award
· 2024
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Skills (20)
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