About
Detail-oriented Data Analyst with a background in IT, CRM, and operations, leveraging SQL, Power BI, and Excel to deliver actionable insights. Skilled in building KPI dashboards, reporting automation, and trend analysis. Experienced in extracting, cleaning, and analyzing large datasets to support business decision-making and process improvement.
Skills & Expertise (29)
Work Experience
Operations Research Analyst
Foundever
Oct 2024 - Present
Extracting, cleaning, and processing raw data from Salesforce and other sources daily using SQL and Excel. Developing Power BI & Excel dashboards that visualize KPIs in an actionable format. Creating weekly business reports for stakeholders, highlighting key trends and variances. Optimizing MIS reporting systems to enable data-driven decision-making. Monitoring performance metrics, conducting trend analysis, and identifying opportunities for process improvement.
Email & CRM Marketing Specialist
Foundever (Sitel)
Nov 2023 - Oct 2024
Planned, coordinated, and executed global email & CRM marketing campaigns. Built automated workflows for targeted customer outreach. Designed campaign performance dashboards in Power BI & Excel. Analyzed campaign KPIs using SQL, Excel, and Google Analytics, providing insights that improved engagement. Partnered with stakeholders to drive data-driven marketing automation triggers.
System Administrator
IGENIUS
Nov 2020 - Feb 2021
Managed AWS EC2 instances and deployed Windows/Linux servers. Implemented IAM for secure access management. Assisted with reporting workflows and data backup in AWS environments. Ensuring data integrity and governance across reporting pipelines. Collaborated with teams to implement reporting automation and dashboard optimization using Power BI and DAX.
L1 Production Support Engineer
Tata Consultancy Services
Jun 2021 - Jun 2022
Supported enterprise applications, resolving tickets based on SLA. Monitored data dashboards and recurring production issues. Performed SQL-based data validation for incident troubleshooting. Documented resolutions to improve knowledge-sharing across teams.
Education
Bachelor of Science in Information Technology - Dr. SNS Rajalakshmi College of Arts and Science
2017 - 2020 · Afghanistan
