Dipti Itroutwar
Technical Support Executive
About
Accomplished professional with strong experience in technical support and customer operations. Skilled in troubleshooting, system monitoring, and issue resolution with accuracy and speed. Certified in Software Testing & Automation (INTELLIPAAT) with hands-on experience in Selenium, Python automation, OOPs, WebDriver, Power BI, and Salesforce. Actively applying automation testing skills to build and execute test cases and support software quality processes.
Skills & Expertise (18)
Work Experience
Technical Support Executive
Ubisoft India Pvt Ltd
Oct 2022 - Oct 2024
Delivered technical, account, payment, and product support to overseas clients. Managed customer cases and escalations using Salesforce CRM and internal tools. Achieved productivity and customer satisfaction (C-SAT) targets through efficient resolution strategies.
Sr. Customer Service Representative
Amazon Development Center Pvt Ltd
Aug 2018 - Sep 2022
Managed B2B customers, supported GST and tax-related processes, and ensured high customer satisfaction. Resolved customer issues via chat and email using analytical and problem-solving skills. Addressed queries for Amazon India customers, third-party vendors (In Pay), and Amazon Business clients.
Education
MBA(Operations) - NMIMS University
2021 - 2023 · Afghanistan
B.E. (CSE) - RTMNU
2014 - 2018 · Afghanistan
