About
Data Analyst transitioning from 4+ years of high-volume F&B operations at Tim Hortons, Canada — where I owned the numbers, not just the operations. Tracked 10+ KPIs weekly, managed digital delivery analytics, reduced food & labour costs by 10–15%, and reported directly to the Director of Operations. Store earned the Diamond Award — Tim Hortons' highest performance tier. Now bringing real-world operational data expertise into a full-time analyst role using Power BI, SQL, Python, and Excel.
Skills & Expertise (18)
Work Experience
Assistant Restaurant Manager
Tim Hortons
Jul 2021 - Aug 2022
Redesigned onboarding process — reduced training time by 30% while improving first-90-day performance scores. Implemented service quality tracking that lifted customer satisfaction by 20%+ and reduced complaints by 40%.
Supervisor
Tim Hortons
Jul 2020 - Jul 2021
Maintained drive-thru service time under 25 seconds — promoted to Assistant Manager within 13 months.
Restaurant Manager & Operations Data Analyst
Tim Hortons
Aug 2022 - Jun 2024
Tracked and reported 10+ KPIs weekly to Director of Operations via Malpac scorecard — SOS (5 dayparts), OSAT, Labour %, Food Cost, and Compliance. Managed SkipTheDishes digital delivery channel — 470 monthly orders, $7,902 revenue, 53 new customers, $16.81 AOV, and 8.9/10 Skip Score. Leveraged ClearView back-office platform for food ordering, cash management, and financial reporting — integrating POS and supplier data to drive margin optimisation. Executed national pricing update (ON Orange → ON Pink, ~1.5% contribution impact) across all channels with zero revenue leakage. Managed daily cash reconciliation across 3 shifts and 3 tills — zero discrepancy across entire tenure. Filed and managed WSIB Ontario Employer Report of Injury (Form 7) as named employer representative — ensuring full workplace health & safety compliance and documentation accuracy. Drove store audit scores from 88% → 98% and reduced food & labour costs by 10–15% through data-driven systems.
Education
PG Diploma in Big Data Analytics - Georgian College
- 2020 · Afghanistan
PG Diploma in Project Management - Georgian College
- 2019 · Afghanistan
BE – Computer Science - Malla Reddy Engineering College
- 2014 · Afghanistan
Certifications
Data Analytics
Skillovilla · 2026
