Yaswanthsai Tokka

Associate

Hyderabad, Telangana 1+ yrs exp 83 · Excellent

About

Detail-oriented graduate with experience in customer service operations, administrative support, documentation management, and process compliance. Skilled in Microsoft Excel, reporting, data management, stakeholder communication, and maintaining accurate records. Proven ability to work in fast-paced environments while delivering high-quality customer service and operational support.

Skills & Expertise (19)

Microsoft PowerPoint Advanced

8.0/10

Years Exp

Microsoft Word Advanced

8.0/10

Years Exp

Microsoft Excel Advanced

8.0/10

Years Exp

Microsoft Office Suite Advanced

8.0/10

Years Exp

Reporting Intermediate

7.0/10

Years Exp

Time management Intermediate

7.0/10

Years Exp

Attention to Detail Intermediate

7.0/10

Years Exp

record maintenance Intermediate

7.0/10

Years Exp

stakeholder communication Intermediate

7.0/10

Years Exp

Communication Skills Intermediate

7.0/10

Years Exp

Team Collaboration Intermediate

7.0/10

Years Exp

Process Compliance Intermediate

7.0/10

Years Exp

Data Management Intermediate

7.0/10

Years Exp

Administrative support Intermediate

7.0/10

Years Exp

Power BI Intermediate

6.5/10

Years Exp

SQL Intermediate

6.5/10

Years Exp

Python Intermediate

6.5/10

Years Exp

Data Analysis Intermediate

6.5/10

Years Exp

Data Visualization Intermediate

6.5/10

Years Exp

Work Experience

Associate

BPO Convergence Pvt Ltd

May 2025 - Present

Managed inbound and outbound customer interactions while maintaining high service standards. Processed customer requests, billing inquiries, service modifications, and complaint resolutions. Maintained accurate customer records, documentation, and interaction logs while ensuring data accuracy and process compliance. Collaborated with internal teams to escalate and resolve customer issues within established service standards. Generated and maintained service-related reports to support operational activities and performance tracking. Consistently achieved productivity, quality, and customer experience targets.