About
Dynamic and analytical Senior Quality Analyst with 7+ years of experience in Trust & Safety, Content Moderation, Policy Enforcement, and Risk Management within global digital ecosystems. Adept at analyzing large-scale user-generated content, enforcing moderation policies, and mitigating platform risks while ensuring compliance with regulatory standards. Skilled in data-driven quality assessment, fraud detection, and process optimization, with a demonstrated track record of enhancing moderation accuracy, operational efficiency, and content integrity.
Skills & Expertise (22)
Work Experience
Quality Analyst
VACO BINARY SEMENTICS
Jul 2023 - Present
Spearheaded end-to-end quality audits for content moderation operations, ensuring 99% adherence to platform policies. Developed and implemented structured feedback mechanisms, reducing moderation discrepancies by 15%. Conducted compliance risk assessments, proactively identifying and mitigating policy enforcement gaps. Collaborated with cross-functional teams to refine AI-assisted moderation models, enhancing accuracy rates. Provided data-backed policy recommendations that informed updates to global content moderation frameworks. Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Telecom Fraud Analyst
OMNIGLOBE INTERNATIONAL PVT LTD
Jul 2016 - Feb 2018
Conducted in-depth investigations into high-risk telecom transactions, leading to a 20% reduction in fraud cases. Leveraged machine learning-based fraud detection tools to identify and neutralize suspicious activity. Generated weekly fraud intelligence reports, enabling strategic decision-making for risk mitigation policies. Awarded ‘Quarterly Best Performer’ for outstanding contributions to fraud detection and risk management. Analyzed large amounts of data to find patterns of fraud and anomalies. Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity. Performed risk assessments to determine level of fraud risk and prioritize investigations.
Senior Quality Analyst
Concentrix
Feb 2018 - Jun 2023
Led content moderation quality audits, ensuring alignment with platform governance policies and regulatory guidelines. Improved moderation accuracy by 20% through data-driven performance analytics and structured feedback loops. Conducted root cause analysis on content violations, contributing to a 25% reduction in policy breaches. Designed scalable training modules for new analysts, improving team efficiency in handling high-risk content. Recognized with the RNR Award for exceptional contributions to quality enhancement and policy adherence. Analyzed quality and performance data to support operational decision-making.
Education
Bachelor of Computer Application - Dev Bhoomi Institute of Management
- 2015 · Afghanistan
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Skills (22)
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