Manoj KUMAR JAMPALA
IT Infrastructure & Production Support | Aspiring Cybersecurity Analyst
About
IT professional with 3+ years of experience in infrastructure monitoring, production support, and system administration at Infosys. Proven track record in incident detection and response, log analysis, identity & access management, and patch management across Windows and cloud (Azure) environments. Hands-on with Datadog, Netcool, ServiceNow, and JIRA. Actively transitioning into cybersecurity — pursuing SOC and Blue Team skills through TryHackMe/Hack The Box labs, SIEM tools (Splunk, Microsoft Sentinel), and network traffic analysis with Wireshark. Strong foundation in TCP/IP networking, Windows Server security, and threat mitigation.
Skills & Expertise (31)
Work Experience
Technology Analyst
Infosys Limited
May 2022 - Present
Delivered 24×7 production and infrastructure support maintaining high system availability and performance for enterprise-level environments. Monitored application and system health using Datadog and Netcool — proactively identified performance bottlenecks, security anomalies, and service disruptions. Managed end-to-end incident lifecycle (detection → triage → resolution), maintaining 95%+ SLA compliance and minimizing mean time to resolution (MTTR). Conducted root cause analysis (RCA) on recurring incidents and implemented corrective preventive actions (CAPA) to improve system stability. Executed server patching and OS/software updates, addressing known vulnerabilities and improving overall security posture. Supported cloud migration to Microsoft Azure, ensuring secure and stable system transitions with minimal business disruption. Managed user access controls and identity provisioning aligned with IAM policies to enforce least-privilege principles. Tracked and resolved incidents and service requests via JIRA and ServiceNow, ensuring accurate documentation and audit trails. Coordinated with cross-functional and vendor teams to drive timely resolution of critical P1/P2 incidents.
Education
B.Tech in Mechanical Engineering - Andhra Loyola Institute of Engineering and Technology
- 2020 · Afghanistan
Certifications
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Skills (31)
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