Jamuna R

Aspiring Data Analyst

Chennai, India 3+ yrs exp 86 · Excellent

About

Results-driven professional with 3+ years of experience in banking operations (BPO/Non-Voice) at Accenture, Barclays, and Citibank. Skilled in data handling, compliance, document verification, and process management. Currently completing a Data Analytics certification at ExcelR Institute with hands-on training in Excel, Power BI, MySQL, and Tableau. Seeking to transition into a Data Analyst or MIS Executive role where domain knowledge and analytical skills can drive business insights.

Skills & Expertise (14)

Excel Intermediate

7.5/10

Years Exp

MS Office Suite Intermediate

7.0/10

Years Exp

Advanced Excel Intermediate

6.8/10

Years Exp

SQL Queries Intermediate

6.5/10

Years Exp

Data Cleaning Intermediate

6.5/10

Years Exp

Data Analysis Intermediate

6.5/10

Years Exp

MySql Intermediate

6.0/10

Years Exp

Data Entry Intermediate

6.0/10

Years Exp

Power BI Beginner

5.5/10

Years Exp

MIS Reporting Intermediate

5.5/10

Years Exp

Verification Intermediate

5.5/10

Years Exp

Data Visualization Intermediate

5.5/10

Years Exp

Tableau Beginner

5.0/10

Years Exp

Statistical Analysis Beginner

5.0/10

Years Exp

Work Experience

Investment Accounting Operations Associate

Accenture

May 2017 - Sep 2018

Verified and reconciled customer account data shared with federal agencies and financial institutions, ensuring accuracy for compliance. Confirmed account balances for designated auditors, supporting accurate income tax return filing for clients. Logged and maintained a garnishment database, tracking all legal orders, jurisdictions, and processing fees. Managed account holds and processed official checks for courts and law offices, ensuring timely dispatch. Processed deceased customer accounts by closing debit card access per banking regulations.

Processing Advisor (B2)

Barclays Shared Services (via Kelly Services Pvt. Ltd.)

Mar 2016 - May 2017

Handled end-to-end resolution of customer complaints related to mis-selling of Payment Protection Insurance (PPI). Investigated historical insurance claim data and coordinated with risk analysts, solicitors, and claim management firms. Worked across multiple banking products: KYC, Credit Cards, Loans, Overdrafts, and Mortgages.

Processing Officer

Citibank (via GNSA Infotech Ltd.)

May 2015 - Feb 2016

Managed vendor relationships and ensured all process documentation was accurate and accessible. Collected and analyzed process data to identify errors, discrepancies, and compliance gaps. Ensured all process executions adhered to applicable laws and regulatory standards.