About
Seeking a challenging position as a Cloud Engineer with good understanding of AWS, Azure, Openstack and VMware. Passionate about optimizing virtual environments and securing hybrid networks. Adept at collaborating with cross-functional teams and customer, IT department to provide guidance on cloud architecture, migration strategies and infrastructure best practices. Strong ability to balance technical expertise with customer services to achieve high satisfaction and SLA compliance, while continuously learning and contributing to the success of the organization.
Skills & Expertise (7)
Work Experience
Cloud Support Engineer
Antraweb Technologies Pvt Ltd
2024 - Present
Provided end-to-end ticket-based cloud and infrastructure support for enterprise systems, ensuring high availability and SLA compliance. Administered and supported private cloud and virtualization platforms including OpenStack, Hyper-V, Proxmox, and KVM, managing environments with 800+ virtual machines. Installed, configured, and maintained Linux (RHEL, Ubuntu) and Windows Server operating systems for enterprise workloads. Troubleshot VM issues including high CPU/memory utilization, resource over-commitment, disk performance, and networking bottlenecks. Managed Active Directory operations such as user and group administration, OU management, password resets, and access control enforcement. Created, applied, and maintained Group Policy Objects (GPOs) to enforce security policies and system configurations. Monitored resource and cloud infrastructure using Pulseway Cloudbeats, proactively identifying and resolving availability and performance issues. Supported system maintenance activities including, OS patching, application updates, and routine health checks across cloud environments. Assisted in enterprise and hybrid network environments by troubleshooting TCP/IP issues, managing DNS, DHCP, VPN connectivity, and optimizing firewall rules. Assisted in provisioning AWS EC2 instances, configuring security groups, and managing S3 buckets for backups and Azure Virtual Machines(VMs) and managing basic configuration. Helped configure AWS VPC networking basics (subnets, route tables, gateways) to support secure connectivity. Participated in IAM and Azure AD user management, ensuring secure access control across cloud environments. Deployed and configured third-party applications on customer VMs, ensuring compatibility across environments. Automated backup and recovery processes using Rsync, SCP, Acronis, and scheduling with CRON/Task Scheduler. Generated operational and incident reports, including monitoring insights and Root Cause Analysis (RCA), contributing to continuous improvement. Provided L2/L3 escalation support, resolving customer issues and documenting RCA for recurring incidents.
Cloud Support Engineer
Antraweb Technologies Pvt Ltd
2024 - Present
Provided end-to-end ticket-based cloud and infrastructure support for enterprise systems, ensuring high availability and SLA compliance. Administered and supported private cloud and virtualization platforms including OpenStack, Hyper-V, Proxmox, and KVM, managing environments with 800+ virtual machines. Installed, configured, and maintained Linux (RHEL, Ubuntu) and Windows Server operating systems for enterprise workloads. Troubleshot VM issues including high CPU/memory utilization, resource over-commitment, disk performance, and networking bottlenecks. Managed Active Directory operations such as user and group administration, OU management, password resets, and access control enforcement. Created, applied, and maintained Group Policy Objects (GPOs) to enforce security policies and system configurations. Monitored resource and cloud infrastructure using Pulseway Cloudbeats, proactively identifying and resolving availability and performance issues. Supported system maintenance activities including, OS patching, application updates, and routine health checks across cloud environments. Assisted in enterprise and hybrid network environments by troubleshooting TCP/IP issues, managing DNS, DHCP, VPN connectivity, and optimizing firewall rules. Assisted in provisioning AWS EC2 instances, configuring security groups, and managing S3 buckets for backups and Azure Virtual Machines(VMs) and managing basic configuration. Helped configure AWS VPC networking basics (subnets, route tables, gateways) to support secure connectivity. Participated in IAM and Azure AD user management, ensuring secure access control across cloud environments. Deployed and configured third-party applications on customer VMs, ensuring compatibility across environments. Automated backup and recovery processes using Rsync, SCP, Acronis, and scheduling with CRON/Task Scheduler. Generated operational and incident reports, including monitoring insights and Root Cause Analysis (RCA), contributing to continuous improvement. Provided L2/L3 escalation support, resolving customer issues and documenting RCA for recurring incidents.
Education
Bachelor's Degree in Information Technology (B.Sc IT)
2020 - 2023 · India
Bachelor's Degree in Information Technology (B.Sc IT)
2020 - 2023 · India
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Current Company
Antraweb Best Tally Software Support Customization & Solutions Provider
Relocation
Open to Relocation
