About
Entry-level Junior Cyber Security Analyst / SOC Analyst with 2.5+ years of experience in enterprise IT support within a Wipro PwC environment. Strong foundation in SIEM concepts, SOC operations, log monitoring, incident response support, and vulnerability awareness. Hands-on exposure to ServiceNow-based incident management, access control issues, VPN troubleshooting, and security SOPs. Familiar with common cyber attacks (Phishing, Malware, DDoS, Brute Force) and networking fundamentals. Highly motivated fresher-ready professional seeking to contribute to a growing security operations team.
Skills & Expertise (2)
Work Experience
Desktop Support Engineer
Outworx (Wipro PwC Project)
11-2023 - Present
Act as first point of contact for enterprise users, handling incidents and service requests following ITIL processes. Monitor and analyze system access issues, authentication failures, VPN connectivity problems, and suspicious login behaviors. Use ServiceNow to manage incidents, track SLAs, and maintain accurate security-related documentation. Assist in incident triage and escalation to infrastructure, network, and security teams when potential security risks are identified. Perform basic log checks and data validation using SQL to support issue investigation. Ensure compliance with IT security policies, access controls, and best practices.
Service Desk Engineer
Niv-Tech Solutions Pvt Ltd
06-2023 - 09-2025
Provided L1 IT support for hardware, software, network, and security-related issues. Monitored system and network alerts, assisting in identifying abnormal activities. Supported users with VPN access, password resets, account lockouts, and authentication issues. Followed security SOPs, incident response procedures, and escalation matrices. Coordinated with network and security teams for resolution of security-impacting incidents. Maintained detailed documentation of incidents and resolutions in ticketing tools.
Education
Master of Computer Application
2023 - 2025 · India
Bachelor of Science
2019 - 2022 · India
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Visa Status
No Visa
Relocation
Open to Relocation
