About
Results-driven Quality Assurance with 3.11 years of experience delivering high-quality banking and financial applications, specializing in Loan Origination Systems (LOS). Proven expertise in end-to-end manual testing, requirement analysis, and defect management across Agile/Scrum environments. Strong track record of improving test coverage, reducing production defects, and ensuring regulatory and business-rule compliance. Adept at collaborating with cross-functional teams, mentoring junior testers, and driving quality ownership across releases. Hands-on experience with JIRA, SQL validation, Postman API testing, and UAT coordination for multiple banking clients.
Skills & Expertise (28)
Work Experience
Quality Assurance Engineer
Hotfoot Technology Solutions
Jan 2022 - Jan 2025
Led end-to-end manual testing for LOS modules, covering customer onboarding, credit evaluation, rule engine validation, document management, and loan disbursement, supporting 5+ banking and financial clients. Validated rule engine logic, master data configurations, bank statement parsing, and document uploads, ensuring 100% compliance with banking business rules. Created and maintained Requirement Traceability Matrix (RTM) to ensure complete requirement-to-test coverage and audit readiness. Identified, logged, and tracked 200+ defects using JIRA, collaborating closely with developers and product owners to ensure timely resolution and faster release cycles. Actively participated in Agile ceremonies (daily stand-ups, sprint planning, reviews, retrospectives) and supported release validation and production readiness sign-off. Coordinated User Acceptance Testing (UAT) with business users, ensuring smooth approvals. Designed and executed 500+ detailed test cases, improving functional coverage by ~30% and reducing missed edge cases in production. Performed Functional, Integration, Regression, Smoke, and UAT testing, contributing to a 25% reduction in post-release defects across multiple releases. Mentored and guided junior QA team members on test case design, defect reporting standards, and banking domain workflows, strengthening overall team productivity.
Tele Caller
Nivedhan Water Solutions
Jan 2011 - Jan 2016
Managed high-volume customer interactions, improving customer engagement and retention. Maintained accurate customer records and performed consistent follow-ups, contributing to target achievement and revenue growth. Collected and shared customer feedback with sales and service teams, supporting process and service improvements. Developed strong communication, stakeholder management, and problem-solving skills, now applied effectively in QA coordination and UAT discussions.
Education
Bachelor of Science (Mathematics) - Bharathidasan University
2007 - 2010 · Afghanistan
Higher Secondary Education - SPA Girls High School
2005 - 2007 · Afghanistan
