Jyothi Roy

Transportation Specialist - ROC L3

Amazon

Present - Present

Managed end-to-end outbound transportation operations across Amazon's logistics network, ensuring on-time movement of shipments while maintaining high service-level performance. Monitored real-time transportation activities, proactively identifying network disruptions, shipment exceptions, and carrier issues to minimize delays and improve delivery success rates. Collaborated with cross-functional teams, delivery stations, fulfillment centers, and carrier partners to drive operational excellence and ensure seamless execution of transportation plans. Analyzed transportation metrics, operational dashboards, and performance data to identify trends, perform root-cause analysis, and implement process improvements that enhanced network efficiency. Led critical escalations and provided data-driven solutions in a fast-paced environment, contributing to customer satisfaction, transportation reliability, and continuous operational improvement.