About
Data & AI Analytics professional with 13+ years of cross-functional experience across e-commerce, telecom, healthcare, and MICE. Proven expertise in data analysis, forecasting, fraud investigation, and operational optimization, with hands-on proficiency in Python, SQL, Power BI, and Machine Learning. Experienced in collaborating on data-driven and AI-enabled analytics workflows, transforming business data into actionable insights that support strategic decisions. Currently pursuing advanced degrees in Data Science to deepen technical specialization in AI-driven decision systems.
Skills & Expertise (28)
Work Experience
Investigation Specialist
Amazon India Limited
Jan 2026 - Present
Investigated seller accounts and transactions to detect fraud, policy violations, and financial risks within Amazon’s marketplace. Identified high-risk sellers through document verification, behavioral analysis, and fraud pattern recognition, preventing revenue loss and blocking bad actors at onboarding. Partnered cross-functionally with risk, compliance, and operations teams to strengthen marketplace integrity and trust standards.
Data Analyst (Offshore - Contract)
Rogers Communications
Dec 2023 - Dec 2025
Led AI-enabled customer support analytics for 100K+ monthly chats, ensuring data integrity. Built SQL data models and Power BI dashboards to enhance KPI tracking and executive reporting. Developed Python forecasting models (~85% accuracy) to optimize staffing plans and reduce understaffed hours by 10%. Automated SQL data-cleaning workflows, reducing manual effort by 30%. Supported hiring and streamlined onboarding processes, cutting ramp-up time by 25%.
Virtual Medical Scribe
ScribeEMR Systems
Jul 2022 - Nov 2023
Delivered real-time virtual scribing for U.S. physicians, documenting patient encounters in EHR. Ensured accuracy and regulatory compliance through validation of clinical documentation. Analyzed clinical workflows to identify inefficiencies and support reduced patient wait times. Reviewed and structured medical data to facilitate precise coding and informed clinical decisions.
Asst. Manager - Holiday Activities
Club Mahindra Cherai Resort
May 2017 - Jul 2018
Managed cross-functional coordination across front office, F&B, and housekeeping to ensure seamless resort and event operations. Planned and executed timeshare holiday activities, cultural events, and conferences with high guest engagement. Optimized holiday activity operations through strategic scheduling and resource planning.
Event Manager
Pax Events Pvt. Ltd
May 2013 - Apr 2017
Executed MICE events, fashion shows, and private family functions from concept to completion. Managed vendors, production teams, venue operations, and clients for seamless execution. Controlled budgets, timelines, and on-ground logistics, delivering high-quality events within scope and expectations.
Technical Support Executive
TATA BSS
Apr 2008 - Nov 2012
Delivered Tier-1 WiMAX and fiber broadband technical support, ensuring timely resolution. Troubleshot configurations, signal strength, IP conflicts, and line faults for service restoration. Escalated complex network issues to backend teams and coordinated follow-ups. Maintained CRM documentation to track incidents, resolutions, and service performance trends.
Education
MBA (Data Science) - Manipal Academy of Higher Education
2025 - · Afghanistan
BS (Data Science & AI) - BITS Pilani Digital
2025 - · Afghanistan
PG Diploma (Event Management) - National Institute of Event Management
2012 - 2013 · Afghanistan
B. Sc (Biotechnology) - Osmania University
2008 - 2011 · Afghanistan
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Skills (28)
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