Skills & Expertise (12)
Work Experience
MIS Executive
MyMD Healthcare Pvt. Ltd.
Jan 2024 - Present
Prepared and maintained daily, weekly, and monthly MIS reports and dashboards for management review using Advanced Excel and Power BI. Developed interactive dashboards using Power BI and Advanced Excel; coordinated with departments to collect, analyze, and organize data for reporting. Automated reporting processes using Excel VBA & Macros, reducing manual effort and improving turnaround time for recurring reports. Monitored data accuracy and performed data validation and quality checks to ensure consistency across all reports and databases. Provided management with analytical reports and performance insights to support data-driven decision-making; maintained records and databases for future reference.
Real Time Analyst (RTA)
Teleperformance
Jan 2023 - Jan 2024
Monitored real-time workforce performance and schedule adherence using live operational trackers. Generated hourly, daily, and weekly MIS and productivity reports for operations and leadership teams. Maintained and updated live performance dashboards, enabling data-driven operational decisions. Provided timely data-driven updates to operations managers and leadership teams.
Customer Support Executive
Teleperformance
Jan 2021 - Jan 2023
Maintained accurate customer and operational data records ensuring compliance and process adherence. Supported team performance reporting and documentation workflows.
Education
BA (Hons.) Journalism & Mass Communication - Bhairab Ganguly College
- 2021 · Afghanistan
Higher Secondary (Bio Science) - Shyamnagar Balika Vidyalaya
- 2018 · Afghanistan
Secondary - Shyamnagar Balika Vidyalaya
- 2016 · Afghanistan
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