About
Motivated and detail-oriented engineering graduate with a foundational knowledge of cloud computing and DevOps practices, seeking to leverage AWS expertise and continuous integration/continuous deployment (CI/CD) skills in a challenging entry-level role. Passionate about streamlining deployment processes, optimizing cloud infrastructure, and contributing to high-performing, scalable systems. Committed to continuous learning and adapting to emerging technologies to drive organizational efficiency and innovation.
Skills & Expertise (17)
Work Experience
IT Support Associate
Sightspectrum Technology Solutions Pvt Ltd
Dec 2024 - Present
Provided Level 1 IT support for hardware, software, and network-related issues. Installed, configured, and troubleshot laptops, desktops, printers, and peripherals. Managed user accounts, email IDs, and access permissions (Active Directory / Outlook). Resolved tickets through Helpdesk system within defined SLA. Coordinated with vendors and internal teams for asset delivery and repairs. Performed laptop audits and maintained asset inventory records. Assisted users with VPN, Wi-Fi, and application-related issues.
Education
Master of Science in Chemistry - Vinayakamission’s Research Foundation AVIT Campus
2021 - 2023 · Afghanistan
Bachelor of Science in Chemistry - Vels University
2018 - 2021 · Afghanistan
Certifications
AWS & DevOps
Greens Technology, Tambaram · 2024
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Skills (17)
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