Skills & Expertise (32)
Work Experience
Associate IT Support Analyst
ECS Infosolutions Pvt Ltd
Sep 2021 - Mar 2022
Managed Microsoft Office 365 Admin Center. Administered Exchange Online: managed user mailboxes, shared mailboxes, distribution groups, and troubleshot mail flow issues. Configured MS Teams: managed organization-wide settings, groups, channels, and user permissions. Administered endpoint devices through Intune (Windows) and JAMF (macOS) for device compliance and security policies. Maintained SharePoint team sites, managed site settings, and created documentation and procedures. Administered Salesforce and Atlassian products (Jira, Confluence, Bitbucket) for cross-functional teams.
System Engineer
Druva Data Solutions
May 2022 - Present
Monitor security alerts (CrowdStrike, SentinelOne, Abnormal Security); triage and analyze incidents; first-level containment (endpoint isolation, policy enforcement); escalate to SOC Lead/Manager; maintain incident logs, and ITSM. Deployed CrowdStrike and SentinelOne; EDR monitoring, troubleshooting, and remediation with cross-team. Qualys for vulnerability assessment, remediation, and patch management (Windows, Linux, Mac Servers/VM Lab); timely status updates. EPP and prohibited software policies; scripting for deployment, configuration, and compliance. Infoblox for DNS and network security. Experienced in managing cloud (GCP, Office 365) and on-premises (Linux, Windows, Mac) infrastructure, Druva InSync backup/restore, and cloud application management with licensing. PowerShell, Python, and Bash for deployment, configuration, and remediation. Help Desk ticket management, onboarding/offboarding, and Users access controls. Developed an IT inventory management app using AppSheet.
Senior System Engineer
OpenView Technologies Pvt Ltd
Dec 2018 - Sep 2021
Performed server administration tasks, including OS patch upgrades, and service health monitoring. Configured VMware environments; resolved issues across Windows Server versions 2008 to 2019. Administered DNS, DHCP, and IP scopes; troubleshot network connectivity issues effectively. Managed Palo Alto firewall policies to control access to websites and applications. Managed Trend Micro for endpoint protection and threat detection. Installed and configured Windows systems for end users, ensuring smooth deployment.
Education
Bachelor of Arts in Art History - Mahatma Phule College
- 2021 · Afghanistan
Diploma in Computer Engineering - Government Polytechnic College
- 2016 · Afghanistan
SSC - Janta High School
- 2012 · Afghanistan
Certifications
Abnormal Certified: The Essentials
Abnormal Security · 2026
Certified SOC Expert - SIEM Expert
· 2025
Cyber Security Foundation Course
Apponix Academy · 2025
