About
Data-driven MBA graduate and Aspiring Data Analyst with hands-on expertise in SQL, Python, Power BI, and Excel. Proven track record in fraud pattern analysis, workflow optimization, and operational reporting. Skilled at extracting data from relational databases, identifying operational trends, and presenting actionable business insights to drive decision-making.
Skills & Expertise (12)
Work Experience
Senior Resolution Coordinator – Fraud Operations
Walmart
Present - Present
Investigated high-volume transactional histories and user account behaviors to identify fraudulent patterns, policy misuse, and account linkages. Measured and optimized key metrics (First Response Time & Resolution Rate), consistently exceeding SLA targets. Partnered with Payments, Logistics, and Seller Support teams to resolve transactional disputes.
Scheduling Analyst
Straive
Present - Present
Analyzed structural datasets to pinpoint operational bottlenecks, resulting in a 25% reduction in errors. Streamlined scheduling workflows, boosting overall data delivery accuracy by 20% and turnaround times by 10%. Generated weekly performance reports and trained incoming team members on quality standards and SOP compliance.
Education
MBA in International Business - Pondicherry University
- · Afghanistan
B.Com - Indhira Gandhi College of Arts and Science
- · Afghanistan
Certifications
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Availability Details
Visa Status
Citizen
Relocation
Depends on Offer
Skills (12)
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