About
CompTIA Security+ certified Cyber Security professional with a Master's Degree in Cyber Security (Distinction, University of West London) and ~ years of experience in IT Support/Technical Support with exposure to security monitoring, threat detection, incident response, and vulnerability assessment. Hands-on experience monitoring security alerts and logs from SIEM tools including Splunk, reviewing firewall and network activity logs for suspicious behaviour, and documenting security incidents with structured reports. Strong understanding of common cyber threats including Malware, Phishing, and Ransomware, with practical exposure to TCP/IP, DNS, HTTP, and firewall concepts. Proficient in Windows and Linux environments with basic scripting skills in Python and Bash. Familiar with cloud security basics across AWS and Azure environments. Strong analytical, problem-solving, and documentation skills with a proven track record of maintaining SLA compliance in 24x7 security operations environments.
Skills & Expertise (39)
Work Experience
Customer Assistant – Store Colleague (IT and Security Exposure)
Tesco UK
Oct 2023 - Present
Monitored in-store IT infrastructure including POS systems and network devices for anomalies, escalating identified security and system issues to support teams and increasing incident detection speed by 30%. Maintained clear and professional communication with customers, line managers, and internal teams during system disruptions, reducing escalation rates by 20% through proactive issue ownership. Adhered to organisational IT security policies and data protection standards in a 24x7 operational environment, contributing to zero policy violation incidents during tenure.
Technical Support Executive – L2
Teleperformance
Feb 2022 - Oct 2022
Monitored 200+ daily security alerts and system logs from network monitoring dashboards, reviewing firewall logs and network activity to identify suspicious behaviour and increasing threat detection efficiency by 25%. Handled escalations Under GoDaddy’s Environment in 1st line support for DNS, SSL,VPN, SSO, and connectivity issues, performing structured root cause analysis and delivering mitigation recommendations that reduced mean time to resolve by 20%. Investigated and analysed potential security threats including phishing attempts and network anomalies, documenting security incidents with detailed reports and reducing mean time to resolve by 20%. Supported incident response and investigation processes by executing security SOPs for log collection, firewall rule verification, and connectivity analysis, reducing recurring security incidents by 15%. Maintained 100% SLA compliance via accurate incident documentation in JIRA, strengthening the security knowledge base and improving recurring incident handling efficiency by 15%.
IT Support Analyst – 1st and 2nd Line (Security Monitoring and Vulnerability Checks)
Crocent Web Services Pvt Ltd
Feb 2021 - Feb 2022
Performed basic vulnerability assessments and security checks across Windows and Linux production systems, identifying security gaps and reducing unplanned system downtime by 20%. Reviewed system logs, firewall logs, and network activity for suspicious behaviour, managing 200+ daily incidents and achieving 100% SLA compliance through structured triage and escalation. Documented security incidents and maintained accurate incident reports aligned with organisational data retention policies, improving audit readiness and compliance documentation quality by 15%. Assisted in identifying and analysing potential security threats and vulnerabilities, delivering mitigation recommendations that reduced repeat security incidents by 15%.
Education
Master of Science – Cyber Security - University of West London
2023 - 2024 · Afghanistan
Bachelor of Engineering – Computer Science and Engineering - Chandigarh University
2016 - 2021 · Afghanistan
Certifications
CompTIA Security+ SY0-701
CompTIA · 2025
Google Cybersecurity Professional Certificate
Coursera · 2024
Cyber Security Professional (CSP)
Edureka · 2023
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Skills (39)
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