About
Business Analyst–certified professional with 5 years of experience in banking operations across retail and high-net-worth banking. Strong background in KYC/AML compliance, risk assessment, regulatory reporting, stakeholder coordination, and data analysis. After a planned career break, I am actively seeking a job where I can leverage my analytical, process-improvement, and reporting skills to deliver business value.
Skills & Expertise (15)
Work Experience
Assistant Manager – Retail Banking Operations
HDFC Bank Limited
Jun 2015 - Mar 2019
Managed branch banking operations, customer service, and sales activities. Resolved customer complaints and ensured accurate customer profiling and documentation. Monitored Large Transaction Reports (LTR) and Suspicious Transaction Reports (STR) to ensure compliance. Conducted negative welcome calling verifications and customer point verifications. Handled account opening (CASA), NEFT/RTGS, debit card issuance, FD/RD, insurance products, and salary uploads. Served as locker and vault custodian, maintaining registers and audit compliance. Managed inward remittances, batch job setup, clearing operations, and daily MIS reports. Supported audit preparation, ensuring branch adherence to regulatory guidelines and achieving satisfactory audit ratings. Generated and managed high-value customers and handled bank guarantee processes end-to-end. Mentored and onboarded new team members at branch level.
Analyst Associate
Tech Mahindra
Jul 2023 - Dec 2023
Acted as a single point of contact for 6,000+ banks, ensuring timely resolution of operational and compliance queries. Ensured adherence to KYC/AML regulations and assessed risk associated with customers, banks, and business relationships. Reviewed customer profiles and transactions as a checker, validating maker actions against regulatory requirements. Delivered proactive and accurate solutions within defined SLAs. Utilized Excel and pivot charts for reporting, monitoring trends, and operational insights.
Education
B.Com (Hons.) - University of Delhi
- · Afghanistan
Certifications
Certified Business Analysis Professional (CBAP)
· 2024
Business Analyst Certification
Simplilearn · 2024
Certified Scrum Master (CSM)
· 2024
Tableau
· 2024
SQL
· 2024
