About
Cybersecurity-focused professional with more than 2 years of experience in enterprise infrastructure and network monitoring, identity and access management, and network-based incident handling within a global environment. Seeking to transition into Security Operations role where hands-on exposure to monitoring tools, IAM processes, automation, and core cybersecurity fundamentals can be leveraged to build strong detection, analysis, and technical security skills.
Skills & Expertise (31)
Work Experience
Global Support Engineer 1
Condé Nast India Pvt. Ltd
Aug 2023 - Present
Monitored enterprise-scale network and infrastructure environments using SolarWinds, proactively identifying issues related to network latency, device health, server reboots, CPU utilization, and disk space thresholds. Performed log analysis and troubleshooting on routers, firewalls, and servers to support network-based incident triage and initial root cause analysis. Classified incidents based on severity and impact, and escalated issues to L2 and L3 teams in accordance with defined operational procedures and SLAs. Actively handled identity and access management (IAM) tasks using Okta and Active Directory, including user provisioning, access modification, account disabling, and access revocation for security-related requests. Improved monitoring efficiency by automating high disk space usage alert reporting with Ansible, minimizing manual intervention and supporting timely infrastructure remediation. Managed incidents, problems, and changes using ServiceNow and Jira, ensuring adherence to SLAs and timely escalation of production-impacting issues. Supported application job monitoring via Astronomer and collaborated with cross-functional teams across global time zones to maintain operational stability and support infrastructure and security-aligned activities.
Education
Bachelor of Computer Science - Anna Adarsh College for Women
2020 - 2023 · Afghanistan
Certifications
CompTIA Security+
· 2026
Certified Ethical Hacker (CEH)
EC-Council · 2023
Certified in C++ and Python Beginner
G-TEC Computer Educations · 2019
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Skills (31)
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