About
Detail-oriented Data Analyst with 1+ year work experience and 1 year internship experience in data visualization, reporting, and business analytics using Power BI. Skilled in transforming raw data into actionable insights through interactive dashboards and reports. Proficient in data cleaning, DAX calculations, Power Query, and integrating data from multiple sources such as Excel, SQL, and cloud platforms. Strong analytical and problem-solving skills with a focus on improving business performance through data-driven decisions.
Skills & Expertise (19)
Work Experience
Packaged App Development Associate
Accenture
Sep 2024 - Dec 2025
Designed and built an interactive Power BI dashboard to monitor and analyze 500+ non-IT service desk tickets covering HR, Facilities, Finance, and Administration. Created DAX measures to track KPIs such as total tickets, average resolution time, SLA compliance, and customer satisfaction score. Developed data model and relationships to enable deep-dive analysis by category, priority, and agent performance. Implemented drill-down visuals and filters to allow managers to quickly identify ticket trends, resolution bottlenecks, and top-performing agents. Applied a custom theme and clean layout for executive-friendly reporting and easy adoption by stakeholders.
Data Analyst
MassMutual India
Aug 2023 - Jul 2024
The SAGE (Smart Automated Governance and Efficiency) project integrates Power BI as a core tool to enable data visualization, performance monitoring, and decision support for improved governance and resource optimization. Unified Data & Automation: Power BI consolidates data from sources like Excel, SQL, Semantic model and cloud services, with automated refreshes ensuring real-time accuracy. Interactive Dashboards: Custom visualizations enable clear presentation of KPIs, trends, and comparisons, supporting informed decision-making. Deep Insights & Impact Analysis: Drill-down features and before after comparisons help evaluate policy effectiveness and identify operational gaps.
Education
B.Tech - CSE - Seshadri Rao Gudlavalleru Engineering College
2019 - 2023 · Afghanistan
INTERMEDIATE - Sri Chaitanya Junior College
2017 - 2019 · Afghanistan
CLASS X - Siddhartha Creative E.M School
- 2017 · Afghanistan
