About
Results-driven IT professional with 1.9 years of experience in IT support, actively transitioning into Manual Testing & QA. Skilled in SDLC/STLC, Agile/Scrum methodologies, test case design, defect tracking, API testing (Postman), and MySQL data validation. Proven collaborator with QA/dev teams; adept at root cause analysis, bug reporting, and delivering quality outcomes within SLA.
Skills & Expertise (35)
Work Experience
Analyst – IT Support
HCL Technologies
Apr 2024 - Jan 2026
Promoted from 3rd-party contractor to full-time employee (Apr 2025) based on consistent performance. Resolved 40–50 international L1 support tickets daily within SLA across 3 regions; reduced recurring incidents by 20% through structured root cause analysis. Logged and tracked 100+ defects in Jira & ServiceNow with severity/priority tagging; collaborated with QA/dev teams to achieve faster resolution turnaround. Performed log analysis and MySQL data validation on 5+ enterprise applications to verify data integrity, supporting faster troubleshooting and issue resolution.
Education
B.Tech (IT) - Sphoorthy Engineering College
2019 - 2023 · Afghanistan
Intermediate - Vishra Junior College
2017 - 2019 · Afghanistan
10th Grade - Sri Chaitanya Techno School
2016 - 2017 · Afghanistan
Certifications
No certifications added yet
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Visa Status
Citizen
Relocation
Open to Relocation
Skills (35)
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