About
š Iām a Data Analyst with a strong foundation in risk management and fraud prevention, bringing over 3 years of experience in analyzing complex data to uncover insights and support decision-making. My journey from technical support and IAM team leadership to data analytics has shaped my ability to think critically, solve problems, and translate data into meaningful business outcomes. š I specialize in data analysis, trend identification, and root-cause analysis using tools like Python, SQL, Power BI, and Tableau. Iāve led teams, maintained high SLA standards, and worked in fast-paced, 24/7 environments while consistently delivering accurate, high-impact results. My projects span customer behavior analysis, demand forecasting, and predictive modeling, helping drive smarter strategies and operational efficiency. š Iām driven by curiosity and the challenge of turning raw data into actionable insights. Iām currently deepening my expertise in data analytics and aiming to grow into roles where I can influence business strategy through data, solve real-world problems, and create measurable impact.
Skills & Expertise (28)
Work Experience
IAM Engineer
Virtually Testing Foundation
Feb 2023 - Jul 2023
Promoted to IAM Team Lead, managing a team of five engineers while prioritizing multiple deadlines, optimizing workflows, and leveraging tools like Spiceworks, Slack, Google Console, Notion, and When I Work to drive performance, communication, and system oversight.
Associate - Risk Management Team
Amazon Development Center India Pvt Ltd
Aug 2022 - Sep 2025
Investigated high-risk transactions using behavioral and account analysis, resolving 100+ cases weekly while meeting SLA and quality benchmarks. Identified fraud trends and anomalies from large datasets, improving detection accuracy and supporting risk mitigation. Collaborated with cross-functional teams (risk, compliance, operations) to resolve complex cases and ensure regulatory adherence. Streamlined case handling through root-cause analysis and structured workflows, reducing resolution time and improving efficiency. Delivered effective customer communication across phone, chat, and email, maintaining high service quality and performance metrics.
Education
Post Graduate Diploma in Data Science - IIITB & Upgrad
2025 - 2026 Ā· India
Bachelor of Arts - University of Delhi
2016 - 2020 Ā· India
Certifications
IBM Cybersecurity Analyst Professional Certificate
IBM Ā· 2023
AWS Certified Cloud Practitioner
Amazon Web Services Ā· 2023
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Skills (28)
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