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Work Experience
Software Engineer
HCLTech
Jan 2024 - Present
Developed Monthly Operations Review (MOR) reports and presentations tracking MTTR, SLA adherence, incident volumes, and service request trends across enterprise applications. Built operational dashboards in Excel to monitor created vs. resolved incidents, MTTR performance, cause-code trends, and support-team workload. Performed source-to-target data validation using Tableau Bridge to ensure data accuracy and reporting reliability. Analyzed operational data from SAP, ServiceNow, Control-M, and Datadog to identify trends and support incident investigations. Collaborated with clients and cross-functional teams to review reports, discuss performance metrics, and support data-driven decision-making. Contributed to SAP BPA automation and process improvement initiatives to improve operational efficiency.
Education
Bachelor of Technology (B. Tech) – Computer Science & Engineering - APJ Abdul Kalam Technical University
2019 - 2023 · Afghanistan
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