Katti Sairam

Assistant System Engineer

TATA Consultancy Services

Jun 2024 - Present

Monitored end-to-end application and database health using tools like Splunk and internal dashboards to ensure high availability. Created and managed incident tickets (P1, P2, P3) in ServiceNow based on alert severity, following ITIL standards and internal SLAs. Assigned tickets to relevant support teams including the SRE team, providing detailed logs and analysis for faster resolution. Performed initial triage, log analysis, and issue validation using Oracle SQL and PL/SQL to identify root causes of job failures or app issues. Conducted smooth handovers with complete ticket summaries and pending actions. Created incident tickets in ServiceNow based on alert or issue detection. Troubleshot application issues and coordinated with development teams for resolution. Monitored and managed daily batch jobs, performed restarts, and informed critical failures to assigned SRE teams. Collaborated with the SRE team to fine-tune alerts, reduce false positives, and suggest automation opportunities for repetitive tasks. Supported change and release activities by validating post-deployment health and assisting in smoke testing. Participated in major incident bridge calls, coordinated with cross-functional teams, and provided timely updates to stakeholders. Contributed to shift handovers by documenting active issues, pending actions, and critical alerts for the next shift.