About
Data Analytics professional with a strong background in operations and reporting, bringing 3+ years of experience in process optimization, performance tracking, and business reporting. Proficient in SQL, Python, Power BI, Excel, and PostgreSQL, with hands-on experience in data analysis, ETL, dashboard development, and business intelligence projects. Passionate about leveraging data-driven insights to solve business problems, improve efficiency, and support strategic decision-making. Hands-on experience building AI-powered applications using LangGraph, FastAPI, LLMs, and API integrations to automate workflows and deliver intelligent solutions.
Skills & Expertise
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Work Experience
Senior Associate – Operations (Delta Airlines Process)
WNS Global Services Pvt. Ltd.
Apr 2022 - Apr 2024
Analyzed operational performance data and KPIs to identify process bottlenecks and improve SLA adherence above 95%. Conducted root cause analysis on operational exceptions, improving data quality and process efficiency. Developed data-driven recommendations by evaluating workflow trends and performance reports.
Associate
FIS Global
Feb 2021 - Apr 2022
Executed 104+ daily financial service requests while maintaining SLA compliance and operational accuracy across transaction processing. Reviewed operational reports to identify process gaps and recommend workflow optimization strategies. Verified data records and investigated transaction discrepancies, ensuring timely resolution and data quality. Documented operational reporting processes and supported internal stakeholders through data validation and cross-functional collaboration.
Education
Bachelor of Technology (B.Tech) in Computer Science & Engineering - Maharishi Dayanand University
2015 - 2019 · Afghanistan
Certifications
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