Mohammad Abbas khan

Analyst

Lucknow 0+ yrs exp 81 · Excellent

About

I am a motivated and customer-focused professional eager to build strong client relationships and drive success. With a keen interest in effective communication and collaboration, I am dedicated to ensuring customer satisfaction and long-term growth. I am eager to learn and contribute to fostering positive client experiences.

Skills & Expertise (18)

Time Management & Organization Intermediate

6.0/10

0.5

Years Exp

Collaboration & Teamwork Intermediate

6.0/10

0.5

Years Exp

Google Workspace Intermediate

6.0/10

0.5

Years Exp

Microsoft 365 Intermediate

6.0/10

0.5

Years Exp

Problem-Solving & Analytical Thinking Intermediate

6.0/10

0.5

Years Exp

CSS Beginner

3.5/10

0.5

Years Exp

SQL Beginner

3.5/10

0.5

Years Exp

MySql Beginner

3.5/10

0.5

Years Exp

Algorithms Beginner

3.5/10

0.5

Years Exp

Data Structure Beginner

3.5/10

0.5

Years Exp

Python Beginner

3.5/10

0.5

Years Exp

JavaScript Beginner

3.5/10

0.5

Years Exp

HTML Beginner

3.5/10

0.5

Years Exp

Heidi SQL Beginner

3.0/10

0.5

Years Exp

Postgresql Beginner

3.0/10

0.5

Years Exp

Django Beginner

2.5/10

0.5

Years Exp

REST APIs Beginner

2.5/10

0.5

Years Exp

Customer Management

Work Experience

Analyst

HCL Tech

Nov 2021 - Apr 2022

Ensuring accurate and efficient service delivery by addressing customer needs with precision and care. Verifying and reviewing customer requests to provide tailored solutions. Communicating complex information in a clear and concise manner to enhance customer understanding and satisfaction. Proactively addressing customer concerns and resolving issues to improve the overall experience. Managing customer accounts efficiently, ensuring smooth operations and timely assistance. Coordinating with teams to streamline processes and improve service availability. Adhering to industry standards and best practices to maintain service quality and compliance. Documenting and tracking customer feedback to identify areas for improvement and drive customer retention. Ensuring adherence to company policies and regulatory guidelines while delivering exceptional customer support. Upholding customer confidentiality and data security, fostering trust and long-term relationships.