About
Detail-oriented IT Support professional holding CompTIA Network+ and Cisco Packet Tracer certifications. Skilled in diagnosing complex network issues, implementing secure wireless networks, and optimizing network performance through simulation tools. Experienced in translating technical requirements into efficient, secure IT solutions.
Skills & Expertise (18)
Work Experience
Helpdesk Administrator
Ngwane Security Services
Jan 2021 - Jan 2024
Serve as the first point of contact, resolving technical issues with hardware, software, and networking for both employees and clients. Respond to security alerts, indications of compromise, and helpdesk security incident tickets in real-time. Manage user accounts, permissions, and access control lists to ensure that only authorized personnel have access to sensitive data. Maintain an inventory of all IT hardware and software licenses. Ensure adherence to security policies and procedures. Assist with server maintenance, workstation updates, and patching to ensure systems are secure and up-to-date.
Cashier/Sales Assistant
Street Fever
Dec 2018 - Dec 2020
Handling customer payments, operating the POS system, and managing cash transactions. Responding to customer inquiries, resolving issues, and building customer relationships. Keeping the store tidy, ensuring visual merchandising standards, and maintaining a clean workspace. Preparing and presenting orders to customers, ensuring accuracy and quality. Greeting customers, answering questions, and providing recommendations.
Education
Grade 12 - Phakama Secondary School
- · Afghanistan
Certifications
Getting Started with Cisco Packet Tracer
Cisco Networking Academy · 2026
CompTIA Network+
CompTIA · 2026
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Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
