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Work Experience
Software Associate
Capgemini Technology Services India Ltd.
Nov 2024 - Present
Analyzed service desk data to develop employee scorecards, KPI reports, and interactive Power BI dashboards. Performed exploratory data analysis (EDA) to identify incident trends, recurring issues, and root causes. Developed and automated SQL, Excel, and Power BI reports, improving reporting efficiency and reducing manual effort. Extracted, cleaned, transformed, and validated data from multiple sources to support business reporting and decision-making. Generated CSAT and performance reports, delivering actionable insights through cross-functional.
Education
Bachelor of Computer Application - Babu Banarasi Das University
2021 - ยท Afghanistan
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