About
Analytical and results-driven DATA Analyst with experience in data analysis, operations leadership, and business intelligence tools. Skilled in transforming complex data into actionable insights using Power BI, Excel, SQL, Python, tableau, and AI tools. Experienced in team leadership, operational supervision, and problem-solving, with a proven ability to improve workflows and support data-driven decision-making. Passionate about leveraging analytics, AI technologies, and business intelligence to optimize business performance and support strategic growth.
Skills & Expertise (16)
Work Experience
Team Leader/Supervisor – Help Desk Operations
Offbit Marketing
Present - 2 years
Supervised daily help desk operations, managed team responsible for customer service and operational support. Monitored team performance and ensured efficient workflow management and service delivery. Coordinated with internal departments to resolve operational issues and improve response efficiency. Assisted management in implementing process improvements and operational strategies. Maintained performance reports and operational insights to support data-driven decision making.
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Skills (16)
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