About
Data-driven IT professional with 2+ years of Data Analytics experience backed by a 9+ year IT career in production support, incident management and MIS reporting. Skilled in SQL, Excel, Python and Power BI for data cleaning, analysis, dashboard creation, KPI reporting and visualization. Strong analytical and problem-solving skills with a keen attention to detail, adept at translating operational data into actionable insights and building reporting solutions that support business decision-making. Actively pursuing the Microsoft PL-300 (Power BI Data Analyst Associate) certification.
Skills & Expertise
No skills listed yet
Work Experience
IT Analyst - Data Analytics, Reporting & Support
Tata Consultancy Services
Apr 2023 - Sep 2025
Performed exploratory data analysis (EDA) using Python on construction industry datasets to identify factors affecting concrete compressive strength and support data-driven analysis. Automated and maintained Excel-based MIS reports through ETL processes using Pivot Tables, VLOOKUP, charts and data validation techniques to improve reporting accuracy and support business decision-making. Analysed operational, incident and safety performance data for Power & Energy industry systems using Excel and Intelex dashboards to generate daily and monthly KPI reports for operational monitoring and business reporting. Performed root cause analysis and resolved incidents and service requests while collaborating with cross-functional teams to improve service delivery performance and operational efficiency.
Associate - Production Support & MIS Reporting
Cognizant Technology Solutions
Oct 2019 - Mar 2023
Collaborated with cross-functional teams to analyse operational data and created MIS reports & Excel trackers to improve service delivery performance. Led L2 production support, incident management and MIS reporting activities for healthcare industry applications, ensuring timely resolution of service requests & incidents and adherence to SLA targets. Guided a team of 4 members through KT sessions and onboarding support.
Analyst - Data Reporting, Support & Migration
Cognizant Technology Solutions
May 2016 - Oct 2019
Provided L1 production support for healthcare applications, assisted in troubleshooting system issues, and created SOP documentation to help teams resolve known issues efficiently. Contributed to SharePoint migration projects by validating data and ensuring accurate system transitions.
Education
Bachelor of Engineering - Government College of Engineering, Karad
2012 - 2016 · Afghanistan
Certifications
No certifications added yet
