About
A dedicated and hardworking professional with experience in software testing and customer relationship management. Skilled in manual and automation testing, designing test cases, and analyzing client requirements. Strong attention to detail and proven track record of meeting and exceeding productivity targets.
Skills & Expertise (22)
Work Experience
Senior Process Associate
Changepond Technology
July-2022 - February-2025
Responsible for receiving and sorting orders based on requirements and priorities, collecting and analyzing client needs, discussing complications in the process and conveying them to team members, monitoring and correcting team members' work, ensuring work accuracy through quality checks, and providing training to new team members.
Senior Officer
ICICI Bank
August-2021 - February-2022
Responsible for account management, customer relationship management, cross-selling products, KYC, compliance, training and development.
Education
Master of Business Administration
2020 - 2022 · India
Bachelor of Engineering
2016 - 2020 · India
Certifications
Achieved Council of Europe level of Business certification
Council of Europe · 2020
Certification course on business skills and strategies
