kishan Shetty

Entry-level Data Analyst

Bengaluru, India

Profile Score

About

Detail-oriented professional with 3.5 years of experience in the customer service industry, transitioning into data analytics after completing a Data Analyst course. Seeking an entry-level Data Analyst role to leverage analytical skills, business understanding, and data-driven problem-solving abilities.

Skills & Expertise (10)

Data Analysis Advanced

8.0/10

3.5

Years Exp

Microsoft Excel Advanced

7.5/10

3.5

Years Exp

Power BI Intermediate

7.3/10

3.5

Years Exp

Tableau Intermediate

7.0/10

3.5

Years Exp

MySql Intermediate

6.8/10

3.5

Years Exp

Risk Analysis Risk Management Reporting KPI Tracking SLA Management

Work Experience

Senior Representative – Operations

Concentrix

Aug 2022 - Present

Achieved 100% scores in Quality, Attendance, and PKT metrics. Promoted from Career Level 12 to Career Level 11 based on performance. Awarded Quarterly R&R and Annual Club Rating of 5 for exceeding expectations. Performed transaction processing while maintaining SLA and quality standards. Analyzed operational data and generated performance reports. Identified trends and improvement areas to enhance workflow efficiency. Supported team performance through data tracking and reporting.