About
Detail-oriented Quality Analyst with 2.8 years of experience in Quality Assurance, Audit Operations, Data Validation, and Process Improvement. Experienced in conducting quality checks, process audits, compliance reviews, and operational reporting across global teams. Strong expertise in root cause analysis, SLA adherence, documentation, SOP compliance, and identifying process gaps to improve quality standards and operational efficiency. Proficient in MS Excel, SQL basics, audit reporting, and data analysis.
Skills & Expertise (10)
Work Experience
Quality Assurance Lead
Amazon development centre
Sep 2023 - Present
Led data quality analysis and audit reporting across NA, SA, and FE regions, serving as the primary point of contact and leading a 10-member team in daily quality operations. Performed quality audits and process reviews to ensure data accuracy, consistency, and SLA-driven delivery. Analyzed KPI trends and audit findings to identify quality gaps, perform root cause analysis, and implement CAPA (Corrective and Preventive Action) initiatives. Conducted monthly audits for all team members, evaluating performance and sharing individual quality accuracy scores, driving accountability and continuous improvement. Improved overall data accuracy from 80% to 95% through audit-based process improvements and operational monitoring. Prepared audit reports, documentation, and performance dashboards for management review. Collaborated with cross-functional teams to standardize audit processes and maintain quality compliance. Handled high-priority operational tasks and ad-hoc requests while maintaining quality standards under tight deadlines. Mentored analysts on SOP adherence, quality controls, and audit best practices.
Quality Assurance Analyst
Amazon development centre
Jan 2020 - Sep 2023
Achieved 95%+ data accuracy and above-average productivity by monitoring quality metrics, validating datasets, and consistently meeting SLA and quality benchmarks. Analyzed operational and performance data to identify bottlenecks and root causes, implementing data-driven process improvements that improved delivery timelines. Reduced error rates by 25-35% through data analysis, internal audits, and continuous process optimization initiatives. Supported team performance by training and mentoring analysts on SOP adherence, data validation standards, and quality controls, ensuring consistent end-to-end data accuracy.
Education
Bachelors of engineering (ECE) - RVS Padhmavathy College of Engineering and Technology
- · Afghanistan
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Skills (10)
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