About
Highly motivated and dedicated student seeking an opportunity to apply my knowledge and skills in a professional environment. Eager to gain practical experience contributes to the success of a dynamic organization. Committed to continuous learning and growth, I am ready to contribute to a team-oriented work culture and achieve both personal and professional goals.
Skills & Expertise (14)
Work Experience
Customer Care Executive
Deck Cadet
Oct 2014 - Oct 2015
Assisted in cargo operations, including loading and unloading containers, securing cargo for voyage, and making sure all necessary documents are prepared properly. Followed orders issued by superiors accurately while keeping up with navigation, routes, or schedules. Prepared morning activities as directed by senior officers. Rigged pilot ladder and lowered gangway for pilot board vessel. Performed physical labor in support of berthing and unberthing operations.
Customer Care Executive
ICCS Ltd GGN
Feb 2017 - Aug 2017
Answered customer inquiries and provided accurate information regarding products and services. Maintained a high level of professionalism when dealing with difficult customers. Conducted regular follow-up calls with customers after resolving their issues.
NOC Engineer
Telcos Cloud Pvt Ltd
Dec 2024 - Present
NOC Engineer with 2 years of hands-on experience monitoring, supporting, and troubleshooting VoIP and IP telephony systems. Hands-on VOSMaster 3000, IPBX, and ViciDial. Skilled in real-time system monitoring, call flow analysis, incident management, and resolving voice quality and connectivity issues. Experienced in SLA-based support, ticket handling, and coordinating with technical teams to ensure high availability and reliable voice services.
Education
M-Tech in Computer Science - Central University of Haryana
- 2024 · Afghanistan
MCA - Central University of Haryana
- 2022 · Afghanistan
BSc in Computer Science - Dronacharya Govt College
- 2020 · Afghanistan
Certifications
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Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (14)
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