Sam Komaragiri

Aspiring Data Analyst

Hyderabad, India 2+ yrs exp 81 · Excellent

About

Motivated and detail-oriented aspiring Data Analyst with knowledge of SQL, Excel, Power BI, and data analysis. Experienced in customer support, problem-solving, and handling customer data efficiently. Passionate about using data to generate insights and improve business decisions.

Skills & Expertise (10)

Customer Support Advanced

7.0/10

Years Exp

Problem Solving Advanced

7.0/10

Years Exp

Communication Advanced

7.0/10

Years Exp

Microsoft Excel Advanced

6.5/10

Years Exp

MS Office Advanced

6.0/10

Years Exp

SQL Intermediate

5.5/10

Years Exp

Power BI Intermediate

5.0/10

Years Exp

Data Analysis Intermediate

5.0/10

Years Exp

Data Visualization Intermediate

5.0/10

Years Exp

Data collection Intermediate

5.0/10

Years Exp

Work Experience

Customer Service Representative

Sitel India Private Limited/Foundever

Aug 2023 - Present

Resolved customer inquiries via live chat, delivering timely and accurate information while updating account details and processing refunds. Maintained accurate customer records and resolved issues efficiently using internal support systems. Analyzed customer feedback and support trends to identify service improvement opportunities. Documented customer feedback to identify areas for service quality improvement and process enhancements.