About
Data Analyst with 2+ year of experience at Tech Mahindra supporting Nissan Motor Corporation IT operations. Skilled in SQL, Power BI, Excel, Power Query, and DAX, with experience analyzing incident tickets, SLA metrics, patch compliance, server availability, and infrastructure performance data. Built KPI dashboards and recurring reports that improved visibility into operational risks, recurring incidents, and service performance trends.
Skills & Expertise (8)
Work Experience
Data Analyst
Tech Mahindra
Mar 2024 - Present
Supported Nissan’s IT operations and service management teams by handling large datasets related to server performance, incidents, patch compliance, and SLA metrics. Analyzed incident, patch compliance, server availability, and infrastructure performance datasets to support SLA tracking and IT service management reporting for Nissan operations. Built Excel and Power BI reports using Power Query, Pivot Tables, DAX measures, and advanced formulas to monitor incident volume, SLA compliance, patching success rate, and server health KPIs. Performed recurring trend analysis on CPU, memory, disk utilization, and incident categories to identify abnormal usage patterns and recurring infrastructure issues. Delivered weekly and monthly operational reports to client stakeholders, improving visibility into high-risk servers, SLA breaches, and recurring service issues.
Education
Bachelor of Technology - G Pulla Reddy Engineering College
- 2023 · Afghanistan
Certifications
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Skills (8)
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