Rajeswari K

Business Analyst

Bangalore, India 2+ yrs exp 85 · Excellent

About

Results-driven fresher with a keen interest in Business Analysis and Digital Marketing, leveraging two years of hands-on customer service experience to deliver analytical insights, effective communication, and customer-centric solutions.

Skills & Expertise (11)

Advanced Microsoft Excel Advanced

7.3/10

Years Exp

SQL Intermediate

6.5/10

Years Exp

Microsoft Power BI Intermediate

6.5/10

Years Exp

Business Process Analysis Intermediate

6.5/10

Years Exp

Data Analysis Intermediate

6.5/10

Years Exp

Tableau Intermediate

6.0/10

Years Exp

Dashboard Development Intermediate

6.0/10

Years Exp

KPI Tracking Intermediate

6.0/10

Years Exp

Root Cause Analysis Intermediate

6.0/10

Years Exp

Agile Methodology Intermediate

6.0/10

Years Exp

Google Looker Studio Intermediate

5.5/10

Years Exp

Work Experience

Senior Chat Advisor

Concentrix

Jun 2025 - Dec 2025

Delivered live chat support for customer, billing, and technical inquiries. Improved customer satisfaction through efficient issue resolution and upselling opportunities.

Senior Associate

Wipro Limited

Sep 2023 - Apr 2025

Maintained and validated geospatial data to improve Uber Maps accuracy and navigation quality. Performed map updates, data quality checks, and root cause analysis while meeting SLA and quality targets.