About
Aspiring Data Analyst with professional experience in operations support and escalation management at Amazon Shipping (via Quess Corp.). Experienced in analyzing operational issues, preparing structured reports, and identifying workflow inefficiencies in fast-paced environments. Recently completed the Google Data Analytics Professional Certificate and currently skilled in Advanced Excel, SQL, Tableau, and data analysis. Strong ability to transform data into actionable insights to support data-driven decision making and process improvement.
Skills & Expertise (16)
Work Experience
Sales and Marketing Intern
GlobeFunction
Feb 2024 - Mar 2024
Maintained lead tracking spreadsheets and presented weekly performance summaries.
Customer Service Supervisor
Quess Corp (Deputed to Amazon Shipping)
Apr 2025 - Jul 2025
Managed high-priority customer and seller escalations by coordinating with logistics, fulfillment, and operations teams. Analyzed recurring shipment and operational issues to identify root causes and recommend workflow improvements. Created structured reports and escalation summaries using Excel to support operational reviews and decision making. Assisted in onboarding and mentoring new associates to improve team productivity and service quality.
Education
BBA - Maharaja Agrasen Institute of Management Studies
2021 - 2024 · Afghanistan
12TH Commerce - Sri Venkateshwar International School
2019 - 2021 · Afghanistan
Certifications
Google Data Analytics Professional Certificate
Coursera · 2026
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Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Not Open to Relocation
Skills (16)
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