Keerthi Komal Godi

Data Analyst and Quality Assurance Analyst

Hyderabad, India 1+ yrs exp 82 · Excellent

About

Results-driven Data Analyst and Quality Assurance Analyst with 2+ years of experience in KPI tracking, performance reporting, and data-driven decision-making. Proficient in Power BI, SQL, Python, and Advanced Excel to develop dashboards, automate reports, and deliver actionable insights. Skilled in data cleaning, data transformation, exploratory data analysis (EDA), and root cause analysis across BPO and analytics environments. Adept at translating complex data into clear stakeholder communications.

Skills & Expertise (38)

Power BI Advanced

8.5/10

Years Exp

Analytical Thinking Advanced

8.0/10

Years Exp

Communication Advanced

8.0/10

Years Exp

Microsoft Excel Advanced

8.0/10

Years Exp

DAX Intermediate

7.5/10

Years Exp

SQL Intermediate

7.5/10

Years Exp

Data Modeling Intermediate

7.0/10

Years Exp

Python Intermediate

6.5/10

Years Exp

Data Validation stakeholder communication Process Improvement Root Cause Analysis auditing Quality Monitoring Performance Metrics Reporting Data Analysis Attention to Detail team mentoring Leadership Presentation Skills Team Collaboration Exploratory data analysis Data Transformation Data Cleaning Dashboard Interpretation performance reporting KPI Tracking Matplotlib NumPy Pandas Window Functions Subqueries GROUP BY Joins VLOOKUP Pivot Tables Advanced Functions

Work Experience

Airbnb Business Performance Dashboard

Personal Project

Jan 2025 - Jan 2025

Built an end-to-end Power BI dashboard using an Airbnb dataset to analyze customer behavior, booking patterns, revenue trends, and marketing performance. Designed interactive visualizations and KPI dashboards to track occupancy rates, revenue growth, customer segmentation, and regional performance. Generated actionable insights into customer preferences and marketing effectiveness, demonstrating the ability to convert raw data into concrete business recommendations. Applied dashboard design best practices to present insights in a clear, stakeholder-friendly format.

Quality Assurance Analyst

IntouchCX

Nov 2024 - Jan 2026

Developed and maintained interactive performance dashboards and automated reports using Power BI for multiple processes, enabling leadership and client teams to interpret reporting requirements, present analytical findings, and support data-driven decision-making. Analyzed and tracked Key Performance Indicators (KPIs) including Accuracy, Calls Per Hour (CPH), Audit Scores, Productivity, and Attrition — delivering actionable insights that improved team performance and operational efficiency. Performed data extraction, transformation, and modeling using Power Query, cleaning and integrating data from multiple sources to build reliable reporting pipelines. Designed and delivered comprehensive associate performance reports and monthly audit summaries, enabling management to evaluate workforce productivity and quality standards. Partnered with training and operations teams to refine and update training modules based on performance analytics, quality trends, and identified knowledge gaps.