krishna shaw
Business Analyst
About
A well-experienced, solution-driven and competent professional with 10+ years of experience in diverse areas encompassing client relationship management, retail banking, transaction monitoring, trading domain, insurance domain, audit and compliance, KYC and AML, investment banking IT. Possess strong communication, analytical and negotiation skills. Requirement gathering, client/team coordination, managing and coordinating quality projects in banking, investment, ERP Odoo, analyzing customer needs and AI. Gathering, analysis and documentation of requirement from the business. Knowledge of root cause analysis. Expertise in managing client’s expectations through efficient client coordination. Knowledge of various phases and methodologies of software development life cycle waterfall and Agile methodology. Having exposure in process modeling, use cases & user stories. Self-motivated and result-oriented. Open to learn and easily adaptable to the new processes, tools and technologies.
Skills & Expertise (20)
Work Experience
Business Analyst
Kogito IT Services
Jun 2022 - Present
Gather and elicit requirements from business users, stakeholders – new requirements, change request and enhancements. Estimate future requirements through client interaction. Also, interfaces with clients to define and document requirements. Suggest recommendation & solutions for the present current gaps analysis. Prepared project progress reports and status reports and submitted to the management on an ongoing basis. Mapping As–Is and To–Be states, identifying possible process improvements and propose appropriate solutions. Creating workflows, process flows and UML diagrams using tools such as Visio. Working actively through all the stages of the SDLC, interacting with cross-functional teams. Prepare Project Plan and define scope along with the timelines. Preparing, compiling & presenting various weekly/monthly reports pertaining to staffing needs, process capability and productivity. Organized and facilitated the Sprint Planning Meetings, Daily Stand-up Meetings, Sprint Review Meetings.
Business Analyst
VAPS Technosoft
Jan 2021 - May 2022
Motivated the team to come up with the quality shippable product and meet the product goals. Assist the Product Owners to come up with the set of stories for better understanding for estimate and development. Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time. Evangelized the benefits of Scrum to ensure its smooth adoption.
Business Analyst
Jhuns Infobay
Jan 2019 - Apr 2021
Oversaw Model, Monitoring, Measuring, Motivating each and every thing / phase/ persons involved in Project. Managed End to End Client Interaction as Single point of contact from Development Company. Involved in pre-sales process along with Business Development team and helped them with estimation of Project duration and work force required. Conducted Brainstorming sessions and Interviews with SPOC, Sponsor and SMEs to derive business process flow and required user activity flow. Traced how requirements are dealt in each phase of SDLC with the help of RTM and Change request log. Imparted training to the testing team to convert use cases to test cases. Tested the application at high level in order to update user manuals.
Developer
Smart Call Center
Jan 2015 - Dec 2019
Worked as a developer and done 50 projects in WordPress. Worked in shopping cart project like WooCommerce. Providing written knowledge transfer material. Handling client over phone and sort out their problem. Investigating and using new technologies where relevant.
Developer
Lakhani Developers
Jan 2013 - Oct 2015
Worked as a developer and done 20 projects. Improving system quality by identifying issues and common patterns, and developing standard operating procedures. Enhancing applications by identifying opportunities for improvement, making recommendations and designing and implementing.
Education
Masters in Computer Science (M.C.A) - Guru Nanak Institute of Technology
2008 - 2011 · Afghanistan
Bachelor of Science - Syamaprasad College
2005 - 2008 · Afghanistan
Certifications
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Skills (20)
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