Skills & Expertise (26)
Work Experience
Devops Engineer
Ericsson India Global Services
Oct 2022 - Present
Integrated network management solutions for customer projects (private cloud), contributing to project satisfaction. Created detailed documentation that streamlined the integration process, reducing troubleshooting time by 25%. Deployed Kubernetes Application (vENM) architectures, implementing scaling & healing that optimized network management capabilities, resulting in 40% increase in operational efficiency & 25% reduction in deployment time. Revamped testing strategies, leading CTAF initiatives to identify & rectify 30+ performance bottlenecks, ensuring network management solutions met industry standards & increased satisfaction by 15%
Product Support Associate
Replicon
Jun 2022 - Aug 2022
Demonstrated empathy, professionalism, & a commitment to resolving concerns in a timely & efficient manner. Develop a deep understanding of products, including time tracking, resource management, & billing solutions. Maintain detailed records of customer interactions, including 8+ inquiries, issues raised, solutions provided, & 10+ follow-up actions taken, to track support requests & facilitate knowledge sharing within the team.
Internship
Ericsson India Global Services
Feb 2022 - Oct 2022
Engineered custom scripts for Ericsson systems on Linux, improving system performance monitoring by 40% & reducing troubleshooting time by 30% with technical expertise during integration activities. Good understanding of software installation, upgrade, migration of Ericsson Products. 20+ delivery experience, solution understanding & ability to adapt, learn new solutions delivery
Education
B.Tech. Electrical and Electronics - Gyan Ganga Institute of Technology and Sciences
- 2022 · Afghanistan
