About
Detail-oriented and motivated graduate with hands-on experience in Salesforce CRM and case management systems. Skilled in data handling, problem-solving, and system troubleshooting, with a strong ability to learn quickly and adapt to new technologies. Committed to building efficient solutions and contributing to organizational success.
Skills & Expertise (11)
Work Experience
Representative Operations
Concentrix
Aug 2025 - Present
Managed and tracked tickets using CRM systems, ensuring accurate data records while diagnosing and resolving technical and system-related issues.
Education
B.Tech in Computer Science and Engineering with specialization in Data Science - Pragati Engineering College
2021 - 2025 · Afghanistan
Intermediate - Narayana Junior College
2019 - 2021 · Afghanistan
Secondary Education - ZP High School
2018 - 2019 · Afghanistan
Certifications
Salesforce Developer Catalyst Program
· 2025
Google Associate Cloud Engineer Certification
Google · 2024
Salesforce AI Associate Certification
· 2024
Oracle Certified Associate
· 2023
Introduction to Data Bases
NPTEL · 2023
