Shivam

Aspiring Data Analyst

India 1+ yrs exp 79 · Very Good

About

Aspiring Data Analyst with hands-on experience in Excel, SQL, and Power BI gained through academic and personal projects. Eager to leverage analytical skills to derive insights and support data-driven decision-making in a professional environment.

Skills & Expertise (6)

Excel Advanced

6.0/10

1.5

Years Exp

SQL Intermediate

5.5/10

1.5

Years Exp

Data Visualization Intermediate

5.0/10

1.5

Years Exp

Power BI Intermediate

5.0/10

1.5

Years Exp

DAX Intermediate

4.5/10

1.5

Years Exp

Data Modeling Intermediate

4.5/10

1.5

Years Exp

Work Experience

Customer Support Specialist

Amazon

Sep 2023 - Mar 2025

Resolved customer queries through phone, chat, and email while meeting quality and productivity targets. Delivered timely solutions to customer issues, ensuring a positive customer experience and high satisfaction. Collaborated with cross-functional teams to resolve escalations and improve customer support processes.