About
Cybersecurity-focused professional with 3+ years in QA/test engineering (including security testing) and IT support, an MSc in Cyber Security & Forensics (Merit), CompTIA Security+ and ISC2 Certified in Cybersecurity (CC). Combines test-engineering experience with hands-on SIEM detection testing using Microsoft Sentinel, KQL, Wazuh and MITRE ATT&CK/CALDERA to assess detection coverage against simulated attacks. Currently an IT Service Desk Analyst at Superdrug Head Office, having progressed internally from retail, handling 150+ tickets weekly with 98%+ SLA performance across Microsoft 365, Entra ID and network troubleshooting. Seeking a cyber security analyst role in security monitoring and incident response.
Skills & Expertise (44)
Work Experience
IT Service Desk Analyst
Superdrug Head Office
Jul 2025 - Present
Resolve 150+ incidents and service requests per week for head-office and retail users at 98%+ SLA compliance, using Topdesk and ITIL-aligned processes. Reduced incident resolution time by around 50% by building Confluence knowledge documentation for recurring issues. Troubleshoot network and connectivity issues with Cisco Meraki, SolarWinds, LogicMonitor and PuTTY, including Wireshark packet captures; support Palo Alto firewall FQDN rules and whitelisting for temporary router setups. Act as the Service Desk's network point of contact for P2 escalations involving store and head-office network infrastructure, advising colleagues on connectivity and WAN-related issues. Liaise with third-party network suppliers and participate in vendor meetings covering BT, Openreach and TalkTalk Business circuits, tracking network faults through to resolution. Administer Microsoft 365, Entra ID and Active Directory access (provisioning, group permissions, mailboxes, RBAC) and escalate complex infrastructure issues to engineering teams. Automate routine support workflows using Power Automate and Azure CLI scripting.
Sales Advisor
Superdrug Head Office
Apr 2025 - Jul 2025
Delivered customer service in a high-footfall retail environment before moving internally to the IT team.
Part-time Team Member
McDonald's
Nov 2023 - Apr 2025
Worked part-time alongside MSc studies and while preparing for CompTIA Security+ (passed April 2025).
Software Engineer II - QA / Test Engineering
Capgemini
Aug 2021 - Aug 2023
Performed security testing across application forms and input fields for XSS, SQL injection and credential-attack scenarios, validating input sanitisation; remediation left the application and web app around 20% less vulnerable to injection-based attacks. Analysed application logs in Graylog to trace failures and support root-cause analysis. Tested the migration of 156 tables of legacy Oracle healthcare data to PostgreSQL, validating completeness, consistency and expected results; migration completed with 100% success. Executed functional, integration and API testing (Postman) and supported ETL/middleware testing of data flows and integrations. Built test automation with Selenium (C#) and Python; used Azure Blob Storage for data validation.
Education
MSc Cyber Security & Forensics - University of Westminster
2023 - 2024 ยท Afghanistan
B.E. in Electronics and Telecommunication Engineering - Xavier Institute of Engineering
2017 - 2021 ยท Afghanistan
Certifications
CompTIA Security+
ยท 2025
Interested in this developer?
Profile Score Breakdown
Profile Overview
Skills (44)
Click a skill to find developers with the same skill