Kunal Das
Scientific Application Support Analyst
About
Lab Informatics professional with 4+ years of experience supporting LIMS, ELN, and 50+ on-prem and cloud scientific applications in regulated laboratory environments. Expertise includes software deployment, upgrades, license management, vendor coordination, and ensuring high availability of microscopy imaging and analysis platforms such as Visiopharm, HALO, ImageStudio, and Dotmatics products. Trusted partner to scientists, and lab staff for reliable, compliant laboratory operations.
Skills & Expertise (16)
Work Experience
Scientific Software/Application Support Analyst
Accenture Solutions Pvt. Ltd
Sep 2021 - Present
Delivered L2/L3 remote support, incident troubleshooting, root cause analysis, and issue resolution for scientific software platforms. Managed end-to-end application lifecycle including installation, configuration, upgrades, patching, and decommissioning. Supported LabWare LIMS, Dotmatics ELN, and 50+ on-prem and cloud scientific applications. Administered scientific software licensing (on-prem license servers, renewals, compliance, usage tracking). Supported microscopy imaging and image analysis platforms such as Visiopharm, HALO, ImageStudio, ChemDraw, and Signals tools. Applied ITIL v4 practices using ServiceNow, JIRA, and Confluence to manage incidents, changes, and documentation. Played a key role in project transition activities, ensuring service continuity and knowledge transfer. Authored 10+ knowledge base articles and SUDs to support transitions, onboarding, and end-user training.
Subject Matter Expert
Nerdy Turtlez
May 2019 - Oct 2019
Provided remote IT subject matter expertise for university projects and theses; awarded Best New Joiner for exceptional contribution. Provided remote subject matter expertise for university projects and theses across cybersecurity, programming, and project management domains. Rapidly researched and onboarded new technical topics, resolving complex queries and supporting implementation and documentation. Awarded Best New Joiner for technical proficiency, adaptability, and impactful contributions.
Education
Bachelor of Technology - University of Engineering and Management, Kolkata
2015 - 2019 · India
Certifications
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Skills (16)
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