About
Analytical and process-driven Data Analyst with 4+ years of experience in data analytics, automation, and operational support. Skilled in SQL, Excel, and BI tools to derive actionable insights and improve process efficiency. Seeking to leverage strong analytical, problem-solving, and stakeholder management skills to contribute to organizations growth.
Skills & Expertise (15)
Work Experience
Data Analyst
Tata Consultancy Services (TCS)
May 2021 - Present
Automated daily dashboards and DSR reports in Excel, improving visibility and reporting efficiency by 30%. Extracted and analyzed large datasets using Teradata SQL and Hive, identifying process gaps and optimizing job performance. Conducted daily status and escalation meetings with global stakeholders ensuring smooth job executions. Owned incident and service request management through BMC Remedy, reducing SLA breaches. Collaborated cross-functionally with onsite teams to troubleshoot failures, demonstrating ownership and bias for action. Streamlined raw data preparation (CSV, Excel) into structured inputs for reporting teams, enabling faster KPI analysis. Designed and supported Power BI dashboards and SQL-based reports to monitor operational performance. Monitored extracts and KPIs using Teradata ensuring SLA adherence and data accuracy. Led a 4-member team, mentoring junior analysts and managing deliverables under tight timelines. Partnered with business and performance teams to implement process improvements and automation.
Education
Master of Computer Applications (MCA) - Inter Institutional Computer Centre
- 2022 · Afghanistan
Bachelor of Computer Applications (BCA) - Shivaji Science College
- 2019 · Afghanistan
